Frequently Asked Questions

Please use the Contact Us page to ask specific questions if you cannot find an answer to your question here.

Who do I call if my CPAP/BIPAP is not working properly?

If the equipment is under warranty it may be repaired at little or no cost to you. If it's not under warranty, we can send the machine to the manufacturer for an estimate and let you decide if you want it repaired or not, based on the charge to you. We handle all warranty issues quickly and efficiently.

(We may rent or loan, at no charge, equipment to our patients while their own equipment is being repaired. You should not go without your therapy while your equipment is being repaired.)

What if I have allergies?

Most CPAP machines filter air through HEPA and/or pollen filters. Therefore, air you will be breathing through your CPAP will be cleaner and will most likely not have an allergenic effect.

What can be done about sore/dry throat or stuffy nose?

Increasing the heat and humidity on your humidifier my address comfort regarding dry throat or stuffy nose. If you are opening your mouth during the night, a chinstrap (elastic band) or Full-Face mask may be used to close your mouth. In severe cases your sleep specialist may prescribe a decongestant.

What if I’m a mouth breather?

A chinstrap or Full-Face Mask can be used to help keep your mouth closed. Many people find they cease to be a mouth breather with the use of the CPAP and that PAP therapy allows them easier breathing through their nose eliminating the need for mouth breathing.

How do I get rid of water in my tube?

Water in the tube is due to condensation. The difference in temperature between the humidifier on your device and the cool air in your bedroom surrounding the tubing causes water to collect in your tubing and mask.

Try insulating the tubing during the cooler months. Warm up the room temperature or turn down the heated humidifier. Place the equipment and especially the humidifier lower than the head of your bed to allow the condensed water to roll back into the humidifier canister.

Reminders

Do not immerse the device in water. This should be wiped down with a damp cloth once a week.
If your machine has a white paper filter, this does NOT get washed.
Do NOT machine wash the headgear. Gently squeeze out any excess water and air dry to avoid stretching the material.
NO antibacterial or scented soaps.